Guest Services Supervisor: Elevate Guest Experience & Lead

Blue Water; Wells (ME); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Seasonal benefits: sick time

Holiday pay eligibility

Job summary

Blue Water in Wells, Maine is seeking a Guest Services Supervisor to lead the front desk team, ensuring prompt, attentive service and smooth operations across daily guest check-in and check-out.

You will schedule staff, train new hires, handle escalations, work with leadership to boost guest satisfaction, and collaborate with sales and reservations to coordinate group needs while maintaining a welcoming, professional environment.

Qualifications

• High school diploma required.
• Minimum two years in guest services.

Responsibilities

• Provide a daily director for the Guest Services staff to maintain operations.
• Schedule and assign work; train and onboard new hires; assist recruitment.
• Direct guest services such as check-in and check-out.
• Escalate guest service issues on site; respond to requests and complaints.
• Collaborate with leadership to ensure guest satisfaction.
• Support site assignments, group needs, events; liaison between reservation center and sales.
• Participate in revenue management strategy calls.
• Maintain professional relationships with managers and other departments.
• Operate guest services software and generate reports.
• Provide a motivating environment for staff.
• Ensure the property is clean, ordered, guest-ready.
• Perform other duties and maintain attendance.

Skills

Guest service

Follow-up

Attention to detail

Communication skills

Time management

Organizational skills

Tech-savvy

Education

High school diploma

Tools

PMS system

Front desk software

Guest services software

Job description

Blue Water in Wells, Maine is seeking a Guest Services Supervisor to lead the front desk team, ensuring prompt, attentive service and smooth operations across daily guest check-in and check-out.

You will schedule staff, train new hires, handle escalations, work with leadership to boost guest satisfaction, and collaborate with sales and reservations to coordinate group needs while maintaining a welcoming, professional environment.