Guest Service Supervisor: Elevate Guest Experience

Global Montello Group Corp; Wells (ME); On-site; USD 24,000 - 28,000; Full time

Job summary

Global Partners LP in Wells, ME is seeking a Guest Service Supervisor to oversee staff and guest experiences on the floor. The role ensures adherence to safety, store policies, and daily operations while maintaining cash accuracy and POS procedures.

The position requires flexibility for hours, the ability to lift up to 25 lbs, and reliable transportation. A high school diploma is required, with opportunities for growth and development within the health and wellness benefits program.

Qualifications

• High School Diploma or equivalent.
• Must be 18 years or older.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.

Responsibilities

• Supervise employees to ensure they perform duties as directed by management.
• Coach employees by giving constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies and practices.
• Operate the POS and maintain proper cash levels.
• Ensure store housekeeping tasks are completed (cleaning, dusting, etc.).
• Ensure 24/7 execution of guest service programs.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors according to guidelines.

Education

High School Diploma

Job description

Global Partners LP in Wells, ME is seeking a Guest Service Supervisor to oversee staff and guest experiences on the floor. The role ensures adherence to safety, store policies, and daily operations while maintaining cash accuracy and POS procedures.

The position requires flexibility for hours, the ability to lift up to 25 lbs, and reliable transportation. A high school diploma is required, with opportunities for growth and development within the health and wellness benefits program.