Guest Services Leader — Front Desk Excellence

Hospitality America; Greenville (SC); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Fun work environment

Growth opportunities

Medical insurance

Dental & Vision coverage

Paid time off

401k retirement plan

Job summary

Residence Inn Greenville is seeking a Guest Services Supervisor to lead our front desk and elevate guest experiences. You will mentor staff, coach performance, and implement processes to ensure top-tier service.

Join a team that values PEACH and supports growth through training and development. This role offers competitive salary and comprehensive benefits, with a focus on leadership and customer excellence.

Qualifications

• 1–2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Lead the daily front desk operations by empowering staff to provide superior check-in/check-out experiences.
• Act as a problem solver for guests and empower staff to do the same.
• Implement and maintain processes that meet or exceed guest satisfaction measures.
• Ensure staff are trained in front desk operations, policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support front desk staff and develop leadership pipeline.
• Provide regular development opportunities for front desk staff to improve leadership.
• Oversee cash, vouchers, inventories, and receivables procedures.

Skills

Customer service leadership

Verbal communication

Written communication

Team leadership

Multitasking

Job description

Residence Inn Greenville is seeking a Guest Services Supervisor to lead our front desk and elevate guest experiences. You will mentor staff, coach performance, and implement processes to ensure top-tier service.

Join a team that values PEACH and supports growth through training and development. This role offers competitive salary and comprehensive benefits, with a focus on leadership and customer excellence.