Guest Services Supervisor -$23-$26

Valor Hospitality Partners; San Diego (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO after 90 days

401k eligibility and employer match

Awards and Recognition programs

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners in San Diego is seeking a Guest Service Aide to support the Guest Services Manager and greet guests professionally. You will participate in front desk operations, reservations, and ensure accurate transactions.

The role requires a friendly, outgoing demeanor, cash handling skills, and the ability to work weekends, holidays, and evenings. Prior Hilton experience is preferred.

This position offers competitive pay and benefits.

Qualifications

• Experience with front desk duties and guest service
• Able to post charges and handle room rates accurately
• Weekend, holiday, and evening availability required
• Hilton experience preferred

Responsibilities

• Perform front desk functions such as Guest Service Agent, Reservations, PBX operations
• Train new Guest Service Agents and maintain daily transaction accuracy
• Coordinate with Engineering and Housekeeping on guest requests
• Provide a safe, courteous guest experience and maintain proper staffing and documentation

Skills

Customer service

Cash handling

Communication

Hospitality

POS system

Tools

Hotel PMS

Job description

Competitive + Benefits

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun “ we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

BENEFITS PACKAGE

• Competitive Salary
• Team Member Hotel Discount Program
• Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

The Role

POSITION PROFILE

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
• Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
• Issues safety deposit boxes to guests when requested.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Requires having excellent computer and cash handling skills
• Present a sociable, outgoing, lively and guest service oriented behavior.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.
• Hilton experience preferred.
• Must be available, weekend, holidays, and evenings.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Lift, pull, push, bend, and move items to support the hotel and outlets