Guest Services Supervisor

East West Hospitality; United States; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Free onsite parking

Winter incentive IKON Pass bonus

401(k) plan with discretionary match

Career development trainings

Perk Spot discounts

Referral program

Job summary

East West Hospitality is seeking a Guest Services Supervisor for Stag Lodge at Deer Valley, UT. You will lead the front-desk team, handle guest inquiries with flair, and coordinate local and resort activities to ensure seamless experiences.

The role requires strong organizational and problem-solving skills, with a focus on guest satisfaction. Flexible scheduling, seasonal full-time work, and on-site parking are offered.

Qualifications

• The candidate demonstrates guest-focused service and a proactive approach to resolving guest needs.
• Strong leadership and mentoring abilities with a collaborative mindset.
• Excellent multitasking and time-management skills in a fast-paced setting.

Responsibilities

• Lead front-desk team and handle guest inquiries with flair.
• Oversee daily front desk operations and promptly resolve guest concerns.
• Coordinate activity bookings, restaurant reservations, transportation, and cross-department support.
• Assist with staff scheduling, inventory, and on-site billing/transactions.

Skills

Guest service excellence

Team leadership

Multitasking

Problem-solving

Time management

Tools

POS systems

Reservation systems

Microsoft Excel

Google Suite

Job description

company

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

role

Join Stag Lodge as our Guest Services Supervisor and be at the heart of unforgettable guest experiences! Lead our front-desk team, handle inquiries with flair, and coordinate local and resort activities—all while supporting the Guest Services Manager in keeping operations seamless. If you love creating memorable stays and thrive in a fast-paced, guest-focused environment, this is your moment to shine!

Duties Include:

• Provide attentive, friendly service to ensure every guest has a memorable stay from arrival to departure.
• Lead, train, and motivate front-line staff while evaluating performance and supporting their development.
• Oversee daily front desk and guest service operations, resolving guest inquiries, complaints, and concerns promptly.
• Act as the go-to resource for guests, assisting with activity bookings, restaurant reservations, transportation, and coordinating with other departments for seamless experiences.
• Support the Guest Services Manager with staff scheduling, performance reviews, inventory, and managing on-site billing and transactions.

What's Hot: Free onsite parking with ski in/out access!

Location: Stag Lodge - Deer Valley, UT

Start Date: 11/1/26

Employment Type: Full Time, Seasonal

Pay Rate: $23/hour

Schedule: Flexible schedule including weekends, nights, and holidays, mostly evening shifts (2:30 pm–11 pm)

Posting Closes: 12/1/2026 or when filled

Job Requirements:

We’re looking for a guest-focused professional who thrives in a fast-paced environment. Our ideal candidate is highly organized, skilled at multitasking, and excels at problem-solving while leading and collaborating with a team. They greet guests warmly, are personable, adaptable, and innovative, with strong time management skills. Must be at least 21 years old, possess a valid driver’s license with at least five years of driving experience, and be comfortable driving in snowy conditions. Experience with Microsoft and Google Suite (especially Excel) and familiarity with POS or reservation systems is a plus.

Benefits & Perks:

• F ree onsite parking at Stag Lodge,just stepsfrom the slope.
• Winter Incentive Program - IKON Pass or equivalent end of season bonus (based on start date)
• 401(K) plan withdiscretionary employer match
• Access to career development trainings.
• Access to discounts through Perk Spot,$500 referral program, and Employee Assistance Program, all tailored to help you thrive both personally and professionally.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

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