Guest Services Supervisor

HRI Hospitality; Indianapolis (IN); On-site; USD 33,000 - 42,000; Full time

Job summary

HRI Hospitality in Indianapolis Downtown is seeking a Guest Services Supervisor to oversee daily front desk operations, greet guests, and ensure smooth check-in/check-out experiences.

Responsibilities include supervising front desk agents, handling guest concerns, coordinating with Housekeeping and Maintenance, and upholding safety and brand standards while training staff. Weekend/holiday shifts required in a dynamic hotel environment.

Qualifications

• 1–2 years of front desk or supervisory experience preferred.
• Experience with hotel systems (OnQ or Opera) is a plus.
• Knowledge of cash handling and front desk procedures.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in/check-out process.
• Handle guest concerns promptly to ensure satisfaction.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.

Skills

Leadership

Communication

Guest Service

Problem Solving

Multitasking

Microsoft Office

Cash Handling

Front Desk Procedures

Education

High School Diploma

Tools

OnQ

Opera

Job description

186 rooms | 4,500 sq. ft. meeting/event space

Amenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily.

Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations.

The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check-in and check-out process, and maintaining exceptional guest service standards. This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay.

JOB DESCRIPTION

Job Title : Guest Services Supervisor

Department: Front Office

Supervision Exercised: Guest Services Agent

Supervision Received: Assistant Guest Services Manager / Director of Rooms

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.

Experience

• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Skills and Knowledge

• Strong leadership and communication skills.
• Excellent guest service and problem-solving abilities.
• Ability to multitask and remain professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Knowledge of cash handling and front desk procedures.
• Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements .