Guest Services Supervisor

OCI Hospitality; Duncanville (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

OCI Hospitality is seeking a Guest Services Supervisor to oversee daily guest services operations and support a high-performing team. You will ensure exceptional guest experiences, professional service, and adherence to brand policies.

The role emphasizes leadership, staff scheduling, training, and effective communication with guests to build loyalty. A professional image and calm handling of stressful situations are essential for success in this on-site hotel environment in Duncanville, TX.

Qualifications

• Must have strong interpersonal and communication skills.
• Ability to manage multiple tasks with attention to detail.
• Strong leadership and professional image.
• Excellent organizational and time-management abilities.

Responsibilities

• Supervise guest services operations and team members.
• Register and process guests on arrival and departure.
• Deliver exceptional guest service and professional telephone courtesy.
• Maintain guest loyalty through personal connections with guests.
• Assist in recruitment, orientation, training and scheduling of staff.
• Use selling techniques to maximize revenue and occupancy.
• Maintain knowledge of hotel services and local area.

Skills

Interpersonal skills

Leadership

Organizational skills

Poise under pressure

Professional conduct

Job description

Description

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative


• Registers and processes guests upon arrival and departure


• Demonstrates and provides exceptional guest service to all?hotel?guests


• Demonstrates telephone courtesy and professionalism


• Maintains personal connections with guests and clients to encourage guest loyalty


• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling


• Uses appropriate selling techniques to maximize revenue and occupancy


• Demonstrates a working knowledge of all services and facilities of the hotel and local area


• Assists in reviewing and approving billing accounts and department reporting


• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action


• Maintains clean and professional appearance of?public areas and hotel office?


• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills


• Strong organizational skills and attention to detail


• Ability to handle stressful situations with poise and professionalism


• Strong leadership and a professional image


• Conduct work-related functions in a professional manner