Guest Services Superstar - Bakery & Celebration Expert

Nothing Bundt Cakes; Cedar Rapids (IA); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Nothing Bundt Cakes in Cedar Rapids, IA seeks a Guest Services Representative to welcome guests, guide cake selections, and ensure orders are accurate and timely. You will learn NbC Sweet Steps of Service, assist with decorations or packaging, and help open or close the bakery.

This role involves friendly communication, upselling accessories, maintaining a clean display, and contributing to a joyful community atmosphere.

Responsibilities

• Greet guests warmly and determine needs using NbC Sweet Steps of Service.
• Educate guests on NbC cake options, sizes, flavors, pricing and promotions.
• Suggest additional merchandise to complete celebrations.
• Process guest orders accurately using the POS system and invite guests to join NbC Email Club.
• Uphold a clean and organized bakery presentation and display.
• Replenish retail merchandise and cake display case to maintain visual appeal.
• Assist the Crafter with decorations and packaging supplies as needed.
• Open and close bakery including closing down registers.
• Help build marketing email lists for potential fundraiser opportunities.

Job description

Nothing Bundt Cakes in Cedar Rapids, IA seeks a Guest Services Representative to welcome guests, guide cake selections, and ensure orders are accurate and timely. You will learn NbC Sweet Steps of Service, assist with decorations or packaging, and help open or close the bakery.

This role involves friendly communication, upselling accessories, maintaining a clean display, and contributing to a joyful community atmosphere.