Guest Services Specialist - Venue Front Desk & Events

Los Angeles Galaxy; Carson (CA); On-site; USD 58,683,000 - 59,926,000; Full time

Job summary

AEG's Galaxy Park is seeking a Guest Services Representative to deliver an outstanding guest experience at the venue. You will greet guests, provide information, handle inquiries, and process payments in a fast-paced environment.

The role requires 1–2 years of related experience, a High School Diploma or equivalent, and the ability to lift up to 50 lbs and work evenings, weekends, and holidays. MS Office skills and a professional, customer-focused demeanor are essential.

Qualifications

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 1-2 years of related work experience.
• Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
• Must be able to stand consistently for a minimum of 6 hours and withstand various weather elements such as high temperatures, cold, wind and rain.
• Must be able to work evenings and are required to be available to work weekends and holidays.
• Excellent customer service skills.
• Ability to lift, push, pull up to 50 lbs.

Responsibilities

• Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
• Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
• Process POS transactions including selling of merchandise and beverages. Additionally, assists Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc.
• Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor
• Ability to help setup or breakdown all equipment as necessary (areas to include but are not limited to Futsal Courts, Pickleball Courts, Padel Courts, Event Spaces & Common Areas).

Skills

Customer service

MS Office

Communication

Stand/wand physically fit

Education

High School Diploma

Tools

MS Office

Job description

AEG's Galaxy Park is seeking a Guest Services Representative to deliver an outstanding guest experience at the venue. You will greet guests, provide information, handle inquiries, and process payments in a fast-paced environment.

The role requires 1–2 years of related experience, a High School Diploma or equivalent, and the ability to lift up to 50 lbs and work evenings, weekends, and holidays. MS Office skills and a professional, customer-focused demeanor are essential.