Galaxy Park, Guest Service Representative (Part-Time)

Aeg-Worldwide; Carson (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

Galaxy Park in Carson, CA, operated by AEG, is seeking a Part-Time Guest Services Representative. You will greet guests, answer questions and process POS transactions, while assisting with program registrations and bookings.

Role requires standing for long periods, lifting up to 50 lbs, and availability on evenings, weekends, and holidays. Payscale indicates roughly $20.48 per hour, with ACA-based benefits potential.

Qualifications

• High School Diploma or equivalent.
• 1–2 years related work experience.
• Ability to operate basic office equipment and MS Office.
• Stand for at least 6 hours and work weekends/holidays.
• Lift up to 50 lbs.

Responsibilities

• Provide excellent guest service by welcoming guests and knowing venue layout, programs, and policies.
• Be the first point of contact for guest inquiries via phone, in person, and email; escalate to supervisor when needed.
• Process POS transactions including merchandise and beverage sales; assist with program registrations and bookings.
• Follow facility protocols to ensure guest safety and report injuries or unsafe areas.
• Assist with setup or breakdown of equipment across courts and event spaces.

Skills

Customer service

Cash handling

MS Office

Stamina

Education

High School Diploma or equivalent

Tools

POS system

Job description

Galaxy Park, Guest Service Representative (Part-Time)

Carson, CA

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Galaxy Park, Guest Services Representative is responsible for providing an excellent guest experience for all guests at Galaxy Park. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments.

Essential Functions

• Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
• Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
• Process POS transactions including selling of merchandise and beverages. Additionally, assists Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc.
• Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor
• Ability to help setup or breakdown all equipment as necessary (areas to include but are not limited to Futsal Courts, Pickleball Courts, Padel Courts, Event Spaces & Common Areas).

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 1-2 years of related work experience.
• Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
• Must be able to stand consistently for a minimum of 6 hours and withstand various weather elements such as high temperatures, cold, wind and rain.
• Must be able to work evenings and are required to be available to work weekends and holidays.
• Ability to lift, push, pull up to 50 lbs.

Payscale: $20.48

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: his position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.