Guest Services

Chula Vista Resort; Wisconsin Dells (WI); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Chula Vista Resort in Wisconsin Dells welcomes guests with warmth and efficiency at the front desk. You will assist with check-ins and check-outs, provide information about the resort and local area, and maintain an orderly, well-stocked front desk area to ensure smooth operations.

No experience is required; training will be provided. You will work with multiple departments to meet guest needs and uphold high levels of service, while staying courteous and professional at all times.

Qualifications

• Ability to work with other staff effectively.
• Trainable and able to take instruction to learn the position.
• Polite, attentive approach with guests.

Responsibilities

• Greet and welcome each guest as they arrive.
• Assist guests with checking in and out of rooms, providing accurate information.
• Maintain a clean, organized, and well-stocked work area to ensure guest satisfaction.
• Collaborate with other departments to meet guest needs.
• Handle inquiries and resolve routine problems with a calm, helpful attitude.

Skills

Interpersonal skills

Teamwork

Customer service

Job description

Job Details

Job Location: Chula Vista Resort - Wisconsin Dells, WI 53965 Position Type: Full-Time/Part-Time

Greet and welcome each guest as they arrive.

Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest may have about the resort and local area.

Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.

Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.

Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them.

Must be familiar in which departments to work with in serving the needs of our guests.

Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.

Experience

No experience required; will train the right applicant

Skills, Knowledge, Abilities:

The ability to work with other people effectively and with other staff positions is important. Must be trainable and take instruction to learn position. Have a good attitude toward job as well as guests. Must always appear polite, concerned, with best guest interest in mind.

Physical Requirements:

• Must be able to lift 20lbs.
• Body Positions: Standing for an extended period of time.
• Body Sense: Have full use of eyes and ears, full power of speech.
• Body Movements: Walking, turning head and torso, bending arms, wrists, and fingers.

Mental Requirements:

• Mathematics: Must be able to do routine math calculations.
• Language: Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.