Waterpark Guest Experience Associate

Chula Vista Resort; Wisconsin Dells (WI); On-site; USD 25,000 - 35,000; Full time

Job summary

Chula Vista Resort in Wisconsin Dells, WI is seeking a flexible front desk associate for the waterpark and resort operations. The role involves greeting guests, registering them, and coordinating with housekeeping and maintenance to ensure a safe, enjoyable visit.

Responsibilities include handling guest inquiries, recording feedback, processing payments, and upholding high cleanliness and service standards.

Qualifications

• Knowledge of waterpark operations and guest relations is required.
• Ability to work with others effectively in a staff position is important.
• Must think creatively about resort needs and solve problems as they arise.
• Ability to clearly define objectives and communicate them clearly.
• Working knowledge of standard computing functions.

Responsibilities

• Greet and register guests at the waterpark.
• Contact housekeeping or maintenance staff when issues are reported.
• Answer inquiries about the waterpark, resort, and Wisconsin Dells area.
• Record guest comments or issues and refer to managers as needed.
• Maintain a clean, professional work station and follow cash handling policies.

Skills

Guest relations

People skills

Creative problem solving

Objective definition

Basic computing skills

Education

High School Diploma (preferred)

Job description

Chula Vista Resort in Wisconsin Dells, WI is seeking a flexible front desk associate for the waterpark and resort operations. The role involves greeting guests, registering them, and coordinating with housekeeping and maintenance to ensure a safe, enjoyable visit.

Responsibilities include handling guest inquiries, recording feedback, processing payments, and upholding high cleanliness and service standards.