Guest Services Specialist/Receptionist

Opensity solutions; New York (NY); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Guest Services Specialist to be the first impression for clients, visitors and employees at our New York office. You will handle inquiries, greet guests, and manage day-to-day experience of conference spaces with professionalism.

The role requires strong communication, ability to move around the workplace, lift up to 40 lbs, and collaboration with facilities and AV teams. High school diploma or equivalent is required; college degree preferred, and experience in

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience working in a corporate or legal environment.
• Ability to move around the workplace and support high volumes of communication via email, Teams, and in person.
• Ability to lift or move 40 lbs or greater and carry packages up to 75 lbs.
• Comfortable working away from a static reception desk.

Responsibilities

• Booking and managing day-to-day experience of conference rooms, visitor offices and MPR spaces.
• Awareness of arriving clients, candidates, visiting employees and guests to ensure a smooth arrival experience.
• Provide an elevated experience with proactive communication, sense of urgency, and collaboration.

Skills

Customer service

Communication

Mobility around workplace

Physical stamina

Facilities coordination

Education

High school diploma or equivalent

Tools

Microsoft Teams

Email

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.As the Guest Service Specialists, you will be the first impression and first point of contact for clients, visitors, and employees. The Guest Services Specialists plays a crucial role in creating a memorable, elevated, and professional interaction with everyone who steps into the workplace. The ideal candidate will handle phone calls, greeting guests, administrative tasks, ensuring smooth operations and exceptional customer service. This position offers an exciting opportunity to be part of a dynamic team and contribute to the overall success of our company through excellent communication and organizational skills.ResponsibilitiesBooking and managing the day-to-day experience of conference rooms, visitor offices and MPR spacesAwareness of all arriving clients, candidates, visiting employees and guests to ensure a smooth arrival experienceProviding an elevated experience with proactive & engaged communication, sense of urgency, and collaborationRequirementsHigh school diploma or equivalent, college degree preferredExperience working in a corporate or legal environmentExperience partnering with facilities, catering and AV teams to ensure meetings and offices are set up properlyAbility to support high volume of communication via – email, teams, and in person.Comfortable with a role that is not static behind a reception desk but moving around the workplaceAbility to lift or move 40 lbs. or greaterAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.Ability to walk, bend, kneel, stand or sit for an extended period of timeThe Compensation range for this role is 26.00 to 31.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.