Guest Services Specialist/Receptionist

Global Business Transformation Solutions, LLC (GBTS); New York (NY); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions, the Guest Services team, is seeking a motivated individual to greet clients, visitors, and employees with professionalism. You will manage day-to-day conference room scheduling, assist with coordinating meetings, and ensure a welcoming on-site experience through proactive communication and organization.

The ideal candidate has a high school diploma (college degree preferred) and experience in corporate or legal environments, with the ability to move around the workplace and

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in corporate or legal environments desirable.
• Ability to coordinate with facilities, catering and AV teams.

Responsibilities

• Greet visitors and respond to inquiries in person, via phone and email.
• Schedule and manage conference rooms, visitor offices and MPR spaces.
• Provide proactive, professional communication and support to ensure smooth on-site operations.

Education

High school diploma or equivalent

College degree preferred

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. As the Guest Service Specialists, you will be the first impression and first point of contact for clients, visitors, and employees. The Guest Services Specialists plays a crucial role in creating a memorable, elevated, and professional interaction with everyone who steps into the workplace. The ideal candidate will handle phone calls, greeting guests, administrative tasks, ensuring smooth operations and exceptional customer service. This position offers an exciting opportunity to be part of a dynamic team and contribute to the overall success of our company through excellent communication and organizational skills.

Responsibilities

• Booking and managing the day-to-day experience of conference rooms, visitor offices and MPR spaces
• Awareness of all arriving clients, candidates, visiting employees and guests to ensure a smooth arrival experience
• Providing an elevated experience with proactive & engaged communication, sense of urgency, and collaboration

Requirements

• High school diploma or equivalent, college degree preferred
• Experience working in a corporate or legal environment
• Experience partnering with facilities, catering and AV teams to ensure meetings and offices are set up properly
• Ability to support high volume of communication via – email, teams, and in person.
• Comfortable with a role that is not static behind a reception desk but moving around the workplace
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 26.00 to 31.00 USD per hour.

Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace.

We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy.

We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging our impact on our team, the organization, and our clients.

We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together.

We actively promote teamwork, open communication, and the sharing of ideas.

By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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