Guest Services Specialist – Part-Time, Flexible Hours

Festival Foods; Mauston (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Weekly pay

Scheduling in advance

Vision & dental insurance

Parental leave

401(k)

Job summary

Festival Foods in Mauston, WI is seeking a Guest Services Clerk to join our team. This role focuses on delivering outstanding service at the Guest Services Desk, processing transactions, and assisting guests with needs in a fast-paced grocery environment.

You will handle refunds, exchanges, and inquiries, maintain accuracy at the register, and collaborate with colleagues to ensure guest satisfaction. Availability of at least 16 hours per week is required; weekend and holiday shifts may be

Qualifications

• Availability of at least 16 hours per week with 8 hours per day available
• Strong interpersonal and guest service skills
• Ability to process information accurately through the register system
• Effective communication with guests and associates
• Operate necessary equipment and excel in varied goods and services
• Strong teamwork and collaboration abilities

Responsibilities

• Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.
• Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
• Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
• Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Collaborate with the Team: Perform other duties as assigned.

Skills

Availability

Customer focus

Attention to detail

Communication skills

Technical skills

Teamwork

Job description

Festival Foods in Mauston, WI is seeking a Guest Services Clerk to join our team. This role focuses on delivering outstanding service at the Guest Services Desk, processing transactions, and assisting guests with needs in a fast-paced grocery environment.

You will handle refunds, exchanges, and inquiries, maintain accuracy at the register, and collaborate with colleagues to ensure guest satisfaction. Availability of at least 16 hours per week is required; weekend and holiday shifts may be