Guest Services Lead: Front Desk & Team Coach

Festival Foods; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Festival Foods in Madison, WI is seeking a Part-Time Guest Service Representative to greet guests, answer questions, and maintain a welcoming front desk. The role emphasizes friendly, efficient service and teamwork in a busy supermarket environment.

You will lead by example, monitor checkouts, support the guest service team, and help manage scheduling and lane flow while complying with labor guidelines. Prioritizes customer satisfaction and strong communication.

Qualifications

• Strong leadership and interpersonal skills for managing a team in a fast-paced environment.
• Problem-solving skills to resolve guest concerns effectively and professionally.
• Excellent organizational abilities to juggle priorities and scheduling needs.
• Commitment to mentoring others and fostering a collaborative team environment.

Responsibilities

• Provide friendly, efficient guest service at the front desk and answer guest questions.
• Lead by example and guide the Guest Service associates in daily operations.
• Monitor lane flow and assist with checkout during peak times to ensure a smooth guest experience.
• Assist with staffing, scheduling, and communication with Shift Managers as needed.
• Maintain cleanliness and organization of the Guest Service area and related spaces.

Skills

Strong leadership

Problem-solving

Organizational talent

Teamwork & training

Job description

Festival Foods in Madison, WI is seeking a Part-Time Guest Service Representative to greet guests, answer questions, and maintain a welcoming front desk. The role emphasizes friendly, efficient service and teamwork in a busy supermarket environment.

You will lead by example, monitor checkouts, support the guest service team, and help manage scheduling and lane flow while complying with labor guidelines. Prioritizes customer satisfaction and strong communication.