Guest Services Desk Specialist

Festival Foods; Onalaska (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Weekly pay

Vision & dental insurance

401(k)

Job summary

Festival Foods in Onalaska, WI is seeking a part-time Guest Services Clerk to join our team. Shifts are 2-8 pm or 4-8 pm, including some weekends; 18+ is required.

As a Guest Service Desk Clerk, you’ll handle inquiries, processing, refunds, and ticket sales, with a focus on friendly, efficient guest interactions. The role offers benefits and opportunities to grow in a community-focused grocery setting.

Qualifications

• Availability: 16+ hours per week with at least 8 hours on available days.
• Customer focused with strong interpersonal skills.
• Attention to detail in register processing and multitasking.
• Clear communication with guests and associates.
• Technical ability to operate equipment and perform responsibilities.
• Teamwork mindset to support store operations.

Responsibilities

• Provide outstanding service to guests at the service desk.
• Process transactions accurately and manage cash/media at the counter.
• Assist with refunds, exchanges and offers; escalate unresolved issues.
• Maintain quality standards and follow scheduling expectations.
• Collaborate with teammates and support daily operations.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication skills

Technical skills

Teamwork

Availability

Job description

Festival Foods in Onalaska, WI is seeking a part-time Guest Services Clerk to join our team. Shifts are 2-8 pm or 4-8 pm, including some weekends; 18+ is required.

As a Guest Service Desk Clerk, you’ll handle inquiries, processing, refunds, and ticket sales, with a focus on friendly, efficient guest interactions. The role offers benefits and opportunities to grow in a community-focused grocery setting.