Customer Services Representative - Part-Time (Seasonal, On Call)

Hallmark Health System, Inc.; Kansas City (MO); Presencial; USD 17.000 - 21.000; A tiempo parcial

Descripción de la vacante

Hallmark Cards, Inc. at Crown Center in Kansas City, Missouri seeks a Customer Services Representative (on-call) to deliver outstanding guest experience. Duties include answering questions, preparing shipments, gift wrapping, and handling payments.

The role supports cross-training for back-up work at special exhibits and operates within seasonal, on-call hours aligned with Crown Center hours.

Formación

• High School Diploma or GED.
• Minimum of one year of Customer Service experience, or working with the public, or working with children in a classroom or service capacity.

Responsabilidades

• Answer customer questions in person and over the phone.
• Prepare shipments for customers and process through FedEx terminal.
• Custom gift wrapping; and processing customer payment transactions.
• Cross-train to provide back up support for special exhibits at Crown Center.

Conocimientos

Customer service

Interpersonal skills

Verbal communication

Educación

High School diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

In This Role You Will

Crown Center is a vibrant multi-use complex, which includes retail shops, two hotels, offices and special attractions - an exciting place where people live, work and play. It is located near the corporate headquarters of Hallmark Cards, Inc. and attracts thousands of visitors every year.

In This Position You Will

The Customer Services Representative (on-call) is responsible for providing excellent customer service to help ensure that each guest has a positive experience at Crown Center. Customer Service duties include but are not limited to: answering customer questions in person and over the phone; preparing shipments for customers and processing through FedEx terminal; custom gift wrapping; and processing customer payment transactions.

The Customer Service Representative (on-call) will also cross-train to serve as needed to perform various duties in relation to providing back up support to special exhibits located at the Crown Center retail shopping center.

This position is classified as an “on-call” opportunity

The Work Schedule Will Cover Thursday – Sunday And The Hours May Vary To Ensure Coverage During Crown Center’s Operating Hours Which Are

• Monday – Saturday, 10:00am to 6:00pm
• Sunday 11:00 – 5:00pm.
• Holiday Hours: Monday – Thursday, 10:00 – 7:00, Friday – Saturday, 10:00 – 8:00, and Sunday 11:00 – 5:00. Hours are subject to change.

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc., and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

Basic Qualifications

The following is required to be considered for this role:

• High School Diploma or GED.
• Minimum of one year of Customer Service experience, or working with the public, or working with children in a classroom or service capacity.

Additional Preferred Qualifications

• Understanding of basic smartphone technology, computer usage, and Microsoft suite.
• Must display a high level of professional maturity and the ability to handle a variety of situations when working with the public.
• Excellent interpersonal and people skills.
• Experience in a classroom and/or other child care.
• Excellent verbal communication skills.

Additional Details

• The Customer Services Representative (seasonal, on-call) position is located at Crown Center in Kansas City, Missouri.
• Relocation will not be provided.