Customer Services Representative - Part-Time (Seasonal, On Call)

Hallmark Cards; Kansas City (MO); Presencial; USD 17 000 - 25 000; Tempo parcial

Resumo da oferta

Hallmark Cards at Crown Center in Kansas City, Missouri seeks a Customer Services Representative (on-call) to assist guests and support the Crown Center retail operations. You will assist visitors, answer questions, wrap gifts, and handle shipments and payments with a friendly, professional demeanor.

This seasonal, on-call position requires reliability for peak times and may involve cross-training to support exhibits and other Crown Center activities.

Qualificações

• High School Diploma or GED is required.
• Minimum of one year of Customer Service experience, or working with the public, or in a classroom/service capacity.

Responsabilidades

• Answer customer questions in person and over the phone.
• Prepare shipments for customers and process through FedEx terminal.
• Custom gift wrapping.
• Process customer payment transactions.

Conhecimentos

Customer service

Interpersonal skills

Verbal communication

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

In This Role You Will

Crown Center is a vibrant multi-use complex, which includes retail shops, two hotels, offices and special attractions - an exciting place where people live, work and play. It is located near the corporate headquarters of Hallmark Cards, Inc. and attracts thousands of visitors every year.

Crown Center Customer Services is located in the retail shopping center and is comprised of an effective team of experienced Customer Services Representatives. The team delivers a wide variety of services to Crown Center guests.

The Showplace children’s exhibit is offered by Crown Center Marketing and is located within the Crown Center retail shopping center. The exhibit is hosted by Customer Services Representatives (CSRs). The CSRs provide excellent service and assistance for guests who visit the exhibit and are an integral part of the overall success of the Crown Center retail operations.

In This Position You Will

The Customer Services Representative (on-call) is responsible for providing excellent customer service to help ensure that each guest has a positive experience at Crown Center. Customer Service duties include but are not limited to: answering customer questions in person and over the phone; preparing shipments for customers and processing through FedEx terminal; custom gift wrapping; and processing customer payment transactions.

The Customer Service Representative (on-call) will also cross-train to serve as needed to perform various duties in relation to providing back up support to special exhibits located at the Crown Center retail shopping centre.

This position is classified as an “on-call” opportunity.

The Work Schedule Will Cover Thursday – Sunday And The Hours May Vary To Ensure Coverage During Crown Center’s Operating Hours Which Are

Monday – Saturday, 10:00am to 6:00pm

Sunday 11:00 – 5:00pm.

Holiday Hours: Monday – Thursday, 10:00 – 7:00, Friday – Saturday, 10:00 – 8:00, and Sunday 11:00 – 5:00. Hours are subject to change.

Basic Qualifications

The following is required to be considered for this role:

• High School Diploma or GED.
• Minimum of one year of Customer Service experience, or working with the public, or working with children in a classroom or service capacity.

Additional Preferred Qualifications

Your application will stand out if you have:

• Understanding of basic smartphone technology, computer usage, and Microsoft suite.
• Must display a high level of professional maturity and the ability to handle a variety of situations when working with the public.
• Excellent interpersonal and people skills.
• Experience in a classroom and/or other child care.
• Excellent verbal communication skills.

Additional Details

• The Customer Services Representative (seasonal, on-call) position is located at Crown Center in Kansas City, Missouri.
• Relocation will not be provided.