Customer Services Representative - Part-Time (Seasonal, On Call)

Hallmark Corporate; Kansas City (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Hallmark Cards, Inc. at Crown Center in Kansas City, Missouri is seeking a Customer Services Representative (seasonal, on-call). You will assist guests, answer questions in person and by phone, wrap gifts, and process payments as part of a busy retail/visitor center team.

The role involves event support, cross-training to cover exhibits, and working Thursday through Sunday with hours aligned to Crown Center operating times. Relocation is not provided.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of customer service or public-facing experience.

Responsibilities

• Answer questions in person and over the phone.
• Prepare shipments and process via FedEx terminal.
• Perform custom gift wrapping and process payments.
• Cross-train to support special exhibits at Crown Center.
• This on-call seasonal role follows Thu–Sun with hours aligned to Crown Center hours.

Skills

Customer service

Interpersonal skills

Verbal communication

Public interaction

Smartphone literacy

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Smartphone technology

Job description

IN THIS ROLE YOU WILL:

Crown Center is a vibrant multi-use complex, which includes retail shops, two hotels, offices and special attractions - an exciting place where people live, work and play. It is located near the corporate headquarters of Hallmark Cards, Inc. and attracts thousands of visitors every year.

Crown Center Customer Services is located in the retail shopping center and is comprised of an effective team of experienced Customer Services Representatives. The team delivers a wide variety of services to Crown Center guests.

The Showplace children's exhibit is offered by Crown Center Marketing and is located within the Crown Center retail shopping center. The exhibit is hosted by Customer Services Representatives (CSRs). The CSRs provide excellent service and assistance for guests who visit the exhibit and are an integral part of the overall success of the Crown Center retail operations.

IN THIS POSITION YOU WILL:

The Customer Services Representative (on-call) is responsible for providing excellent customer service to help ensure that each guest has a positive experience at Crown Center. Customer Service duties include but are not limited to: answering customer questions in person and over the phone; preparing shipments for customers and processing through FedEx terminal; custom gift wrapping; and processing customer payment transactions.

The Customer Service Representative (on-call) will also cross-train to serve as needed to perform various duties in relation to providing back up support to special exhibits located at the Crown Center retail shopping center.

This position is classified as an "on-call" opportunity.

The work schedule will cover Thursday - Sunday and the hours may vary to ensure coverage during Crown Center's operating hours which are:

Monday - Saturday, 10:00am to 6:00pm

Sunday 11:00 - 5:00pm.

Holiday Hours: Monday - Thursday, 10:00 - 7:00, Friday - Saturday, 10:00 - 8:00, and Sunday 11:00 - 5:00. Hours are subject to change.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• High School Diploma or GED.
• Minimum of one year of Customer Service experience, or working with the public, or working with children in a classroom or service capacity.

ADDITIONAL PREFERRED QUALIFICATIONS

• Understanding of basic smartphone technology, computer usage, and Microsoft suite.
• Must display a high level of professional maturity and the ability to handle a variety of situations when working with the public.
• Excellent interpersonal and people skills.
• Experience in a classroom and/or other child care.
• Excellent verbal communication skills.

ADDITIONAL DETAILS:

• The Customer Services Representative (seasonal, on-call) position is located at Crown Center in Kansas City, Missouri.
• Relocation will not be provided.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.