Guest Services Specialist — Mountain Retreats (Keystone)

Summit County Mountain Retreats; Keystone (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Generous Vacation accruement

Health insurance

Opportunity for performance bonus(s)

Use of company vehicle (or mileage-rez

Job summary

Summit County Mountain Retreats in Keystone, Colorado seeks a Guest Service Agent to greet guests, handle reservations, and provide local recommendations for a smooth, enjoyable stay. The role is on-site and full-time, with a focus on hospitality and guest satisfaction.

Benefits include health insurance, generous vacation accrual, performance bonuses, and a company vehicle with mileage reimbursement when needed.

Qualifications

• Must have local housing.
• Valid driver’s license required.
• English language required.
• Spanish language preferred.
• Knowledge of Summit County area preferred.

Responsibilities

• Greets guests by phone and email in a warm, friendly, and professional manner.
• Communicates with potential guests, in-house guests, and clients to ensure a smooth stay.
• Accesses unit availability to assist guests with new reservations or changes to existing bookings.
• Assists guests/clients before, during, and after their stay by providing information about local attractions and amenities.
• Coordinates with other departments to fulfill guest requests.
• Monitors housekeeping and maintenance service orders and notifies relevant departments.
• Keeps other departments informed of reservations and guest needs.

Skills

Customer service

Communication

Computer skills

Typing

Hospitality

Multitasking

Education

High school diploma or equivalent

Job description

Summit County Mountain Retreats in Keystone, Colorado seeks a Guest Service Agent to greet guests, handle reservations, and provide local recommendations for a smooth, enjoyable stay. The role is on-site and full-time, with a focus on hospitality and guest satisfaction.

Benefits include health insurance, generous vacation accrual, performance bonuses, and a company vehicle with mileage reimbursement when needed.