Guest Experience Agent - Luxury Front Desk

Hotel Lucine; Mount Charleston (NV); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Meal discounts

Hotel discounts

Paid training

Paid time off

Career advancement

Supportive environment

Job summary

The Retreat on Charleston Peak in Mt Charleston, NV is seeking a Guest Service Agent to warmly welcome guests, handle arrivals and departures, manage reservations, and answer inquiries with a friendly, professional approach.

As the first and last contact for guests, you will maintain a neat front desk, process payments, coordinate with housekeeping and other departments, and strive to exceed guest expectations in a fast-paced mountain resort environment.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Experience with hotel property management systems (PMS) is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask while maintaining attention to detail.
• Professional appearance and positive attitude.
• Basic computer proficiency, including Microsoft Office.
• Ability to handle confidential information responsibly.
• Strong organizational and time management skills.
• Must be dependable, punctual, and reliable.

Responsibilities

• Greet every guest with a warm, professional, and welcoming attitude.
• Process guest check-ins and check-outs accurately and efficiently.
• Verify guest information, collect payment, and issue room keys.
• Manage reservations, modifications, cancellations, and room assignments.
• Answer incoming phone calls and respond to guest inquiries promptly.
• Provide information regarding hotel amenities, dining, activities, and local attractions.
• Resolve guest concerns professionally while maintaining a positive guest experience.
• Coordinate with Housekeeping, Maintenance, Engineering, and other departments to ensure guest needs are met.
• Monitor room availability and communicate room status updates.
• Process cash, credit card, and electronic payment transactions accurately.
• Balance cash drawer and complete end-of-shift reports.
• Maintain confidentiality of guest information and comply with privacy standards.
• Respond appropriately to emergency situations and follow hotel safety procedures.
• Assist with special requests, VIP arrivals, and guest accommodations.
• Maintain a clean, organized, and professional front desk area.
• Follow all hotel policies, procedures, and brand service standards.
• Perform additional duties as assigned by management.

Skills

Front desk experience

PMS experience

Communication skills

Multitasking

Confidential information handling

Time management

Professional appearance

Education

High school diploma or equivalent

Tools

PMS systems

Job description

The Retreat on Charleston Peak in Mt Charleston, NV is seeking a Guest Service Agent to warmly welcome guests, handle arrivals and departures, manage reservations, and answer inquiries with a friendly, professional approach.

As the first and last contact for guests, you will maintain a neat front desk, process payments, coordinate with housekeeping and other departments, and strive to exceed guest expectations in a fast-paced mountain resort environment.