Guest Services Agent

Retreatia Holdings LLC; Steamboat Springs (CO); On-site; USD 29,000 - 33,000; Full time

Job summary

Retreatia Holdings LLC in Steamboat Springs, CO, seeks a friendly Guest Services Agent to manage the guest experience from registration to checkout and provide local activity recommendations. You will greet guests, assist with inquiries, and ensure a smooth arrival and departure for each guest.

The role is full-time, non-exempt, requires a high school diploma, and includes clerical duties such as phones, email, and data entry, along with daily key-card audits to support security and seamless

Qualifications

• Greet guests and provide friendly service.
• Handle check-in/check-out and guest charges.
• Provide information about local activities and attractions.
• Perform clerical duties including phones, email, and data entry.
• Audit key cards daily to ensure availability for guests and staff.

Responsibilities

• Greet all guests and make them feel welcome.
• Process check-in/check-out of guests, process any guest credits and/or charges.
• Contact guests upon arrival and departure.
• Advocate for guests and resolve inquiries or complaints to maintain high satisfaction.
• Provide information on local activities such as skiing, dining, hiking, etc.
• Perform clerical duties including answering phones, email, typing, filing, and data entry.
• Audit key cards daily to ensure availability for guests and staff.

Skills

Customer service

Guest greeting

Phone handling

Email handling

Data entry

Problem solving

Education

High school diploma

Job description

• Location 1585 Mid Valley Dr,#12,Steamboat Springs, CO, 80487,United States
• Base Pay $21.00 - $24.00 / Hour
• Job Category 1
• Employee Type Full Time Non-Exempt
• Required Degree High school

We're looking for the brightest and best Guest Services Agent that retains a friendly, welcoming demeanor, excellent customer service, and that will play a vital part in making our guests’ vacation memorable from registration to checkout.

Job Summary:

• Greet all guests and make them feel welcome.
• Process check-in/check-out of guests, process any guest credits and/or charges.
• Contacting guests and welcoming them upon their arrival and exit.
• Act as an advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain. the highest level of guest satisfaction during their stay.
• Upon request, provide guests with information regarding local activities such as skiing, snowmobile, fishing, dining, hiking etc.
• Perform clerical duties such as answering phones, email correspondence, typing, filing, and computer data entry as necessary.
• Audit key cards daily to make sure they are available for guests and staff.

Summary

Retreatia is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics