Guest Services Specialist – Housing & Patient Support

St. Jude Children's Research Hospital; Lauderdale Courts (TN); On-site; USD 26,000 - 41,000; Full time

Job summary

St. Jude Children's Research Hospital in Memphis, TN is seeking a Guest Services Representative for Housing and Patient Services to warmly welcome guests, sign in visitors, and help with directions and inquiries.

You will be the first point of contact and support families throughout their stay. The role requires strong customer-service skills, the ability to handle changing priorities, and reliable attendance.

Qualifications

• High school diploma or equivalent required.
• One year of service-oriented, customer-focused experience preferred.
• Strong communication and interpersonal skills required.
• Ability to adapt to changing priorities with a calm demeanor.
• Attention to detail and reliability in attendance and task completion.

Responsibilities

• Provide excellent customer service and support to guests at the front desk and housing/patient services areas.
• Maintain cleanliness and order in the assigned area.
• Assist with house management, volunteer department, and guest services requests.
• Monitor supplies and inventory; take appropriate action as needed.
• Document and share reports for the area as required.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication skills

Problem solving

Time management

Teamwork

Education

High school diploma or equivalent

Job description

St. Jude Children's Research Hospital in Memphis, TN is seeking a Guest Services Representative for Housing and Patient Services to warmly welcome guests, sign in visitors, and help with directions and inquiries.

You will be the first point of contact and support families throughout their stay. The role requires strong customer-service skills, the ability to handle changing priorities, and reliable attendance.