Guest Services Specialist - Hotel Front Desk & Reservations

GATEWAY HOTEL & CONFERENCE CENTER; Ames (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

GATEWAY HOTEL & CONFERENCE CENTER in Ames, Iowa is seeking a dedicated individual to ensure efficient operations and excellent guest satisfaction. The role requires greeting guests, handling check-ins and check-outs, managing reservations, and resolving complaints. Applicants should have a High School Diploma or GED, customer service experience, and the ability to handle cash. Open availability is preferred as nights and weekends are essential. Come join our team and contribute to a collaborative environment.

Qualifications

• 1-year hotel experience preferred.
• Open availability preferred, nights and weekend availability are required.

Responsibilities

• Greet guests in a friendly and professional manner.
• Perform accurate check-in and check-outs of guests daily.
• Answer telephone in a timely fashion.
• Make reservations over the phone and in person.
• Provide mutually beneficial solutions to guest complaints.
• Responsible for a cash float throughout your shift.

Skills

Customer Service experience

Ability to handle cash

Education

High School Diploma or GED

Job description

GATEWAY HOTEL & CONFERENCE CENTER in Ames, Iowa is seeking a dedicated individual to ensure efficient operations and excellent guest satisfaction. The role requires greeting guests, handling check-ins and check-outs, managing reservations, and resolving complaints. Applicants should have a High School Diploma or GED, customer service experience, and the ability to handle cash. Open availability is preferred as nights and weekends are essential. Come join our team and contribute to a collaborative environment.