Guest Services Specialist – Historic Inn

Shakertown At Pleasant Hill Kentucky Inc; Harrodsburg (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaker Village of Pleasant Hill in Harrodsburg, KY is seeking a Guest Service Representative to provide outstanding guest service at the Inn, manage check-ins/outs, and assist with daily operations to ensure an exceptional visitor experience.

The role involves answering questions about the property, handling reservations, processing charges, and supporting dining, gift shop, and event activities with a welcoming, professional demeanor.

Responsibilities

• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy and compliance with legal requirements and Shaker Village standards.
• Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift.
• Sells guest rooms and services available as appropriate with understanding and application of Shaker Village policies.
• Provides accurate information of the property, hotel, restaurant, and surrounding area by telephone and in person to hotel and Village guests.
• Must be able to multitask and respond in order of importance.
• Supports marketing, sales, special event programs as required.
• Knows rates, locations, furnishings, amenities and special features of all guest rooms and property.
• Shows and/or describes rooms to prospective guests.

Job description

Shaker Village of Pleasant Hill in Harrodsburg, KY is seeking a Guest Service Representative to provide outstanding guest service at the Inn, manage check-ins/outs, and assist with daily operations to ensure an exceptional visitor experience.

The role involves answering questions about the property, handling reservations, processing charges, and supporting dining, gift shop, and event activities with a welcoming, professional demeanor.