Guest Services Specialist – Reservations & Check-in

Dutchman-Hospitality-Group; Ohio; On-site; USD 14,000 - 21,000; Part time

Benefits offered by this job

Medical insurance and HSA

401(k) plan with match

Wellness Program

Dental, Vision, Accident, Life, and R&

Job summary

Dutchman-Hospitality-Group seeks a part-time Guest Services team member at The Inn at Walnut Creek, Ohio. You will greet guests, manage reservations, and support guest needs with a friendly, professional approach.

Join a team that values hospitality, community charm, and on-the-job training, with schedules that include evenings, weekends, and holidays. Experience in hospitality is welcomed but not required.

Qualifications

• Excellent communication with guests and team members.
• Conflict resolution skills to handle guest concerns.
• Empathy and genuine interest in guest needs.
• Willingness to learn order-processing software and generate guest checks.

Responsibilities

• Smile and make eye contact with guests.
• Make and confirm guest reservations.
• Obtain information to improve the guest experience.
• Multitask efficiently in a fast-paced environment.
• Answer phones and respond to questions.

Skills

Great communication skills

Conflict resolution skills

Empathy for guests

Ability to learn order-processing软件

Education

High School education

Tools

Order processing software

Job description

Dutchman-Hospitality-Group seeks a part-time Guest Services team member at The Inn at Walnut Creek, Ohio. You will greet guests, manage reservations, and support guest needs with a friendly, professional approach.

Join a team that values hospitality, community charm, and on-the-job training, with schedules that include evenings, weekends, and holidays. Experience in hospitality is welcomed but not required.