Guest Experience Specialist

Shaker Village of Pleasant Hill; Harrodsburg (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaker Village of Pleasant Hill (SVPH) is seeking a Guest Service Representative to deliver exceptional guest experiences across the Inn front desk, dining and services. You will check guests in/out, assist with reservations, provide local information and uphold SVPH policies to ensure smooth operations.

As a GSR, you will handle calls, assist guests in person, sell rooms and services, and coordinate with other departments to maintain a warm, welcoming environment.

Responsibilities

• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy and compliance with legal requirements and Shaker Village standards.
• Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift.
• Sells guest rooms and services available as appropriate with understanding and application of Shaker Village policies.
• Responsible for giving accurate information of the property, hotel, and surrounding area by telephone and in person to hotel and Village guests.
• Must be able to multitask and respond in order of importance.
• Supports marketing, sales, special event programs as required.
• Knows rates, locations, furnishings, amenities and special features of all guest rooms and property.
• Shows and/or describes rooms to prospective guests.
• Operates telephone switchboard professionally and efficiently, receive and transfers calls, takes messages thoroughly and accurately and notifies guests of message and ensures timely wake up calls.
• Demonstrates competence in giving directions to and from Shaker Village and other area attractions within the region.
• Takes and records advance hotel reservation with accuracy, confirms as requested; knows status for reservations on a daily and future basis.
• Observes safe cash handling procedures required by Shaker Village policy and is responsible for cash drawer, cash, credit card, gift certificates and check transactions.
• Takes and records dining reservation for guests onsite and/or over the telephone with accuracy and confirms.
• Sells admissions tickets, gift certificates and other passes, and follows procedures for properly logging the passes and sale.
• Monitors security procedures and maintains safety of guests and buildings.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.

Job description

Shaker Village of Pleasant Hill (SVPH) is seeking a Guest Service Representative to deliver exceptional guest experiences across the Inn front desk, dining and services. You will check guests in/out, assist with reservations, provide local information and uphold SVPH policies to ensure smooth operations.

As a GSR, you will handle calls, assist guests in person, sell rooms and services, and coordinate with other departments to maintain a warm, welcoming environment.