Guest Service Representative-TownePlace Suites Wilmington

CMC Hotels; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

7 Paid Holidays

Personal Leave of Absence

401k

Life Insurance

Long & Short-Term Disability

Job summary

CMC Hotels is seeking a front desk professional in Wilmington, NC to deliver courteous check-in and check-out, assist guests with information on hotel policies and amenities, and help maintain brand standards.

Candidates should have strong communication skills, a solid work ethic, and the ability to work independently. Marriott experience is highly desired, with benefits including paid vacation, holidays, and retirement plans.

Qualifications

• Previous Marriott experience is highly desired.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.

Responsibilities

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.

Job description

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Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Paid Vacation
• 7 Paid Holidays
• Personal Leave of Absence
• 401k
• Life Insurance
• Long & Short-Term Disability

Job Duties include but are not limited to:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.

Job Requirements:

• Previous Marriott experience is highly desired.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.