Guest Services Specialist - Front Desk & Revenue Driver

LBA Hospitality; Florida; On-site; USD 36,000 - 52,000; Full time

Job summary

LBA Hospitality is seeking a Front Desk/Guest Services Supervisor in Florida to deliver exceptional guest experiences and support efficient hotel operations. As Manager on Duty when required, you will respond to guest requests, promote hotel services, and ensure smooth, courteous front desk performance while upholding company standards.

Strong communication, problem solving, and ability to upsell rooms and services are valued.

Qualifications

• Experience in service, sales, telesales or guest relations preferred
• High school diploma or equivalent

Responsibilities

• Greet and register guests, provide room assignments and accommodate requests
• Promote hotel services and amenities to drive revenue
• Manage front desk duties as Manager on Duty when needed with timely communications
• Ensure cash handling and PMS accuracy at shift end
• Maintain lobby cleanliness and professional appearance

Skills

Multi-tasking

English proficiency

Conflict resolution

Customer service

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

LBA Hospitality is seeking a Front Desk/Guest Services Supervisor in Florida to deliver exceptional guest experiences and support efficient hotel operations. As Manager on Duty when required, you will respond to guest requests, promote hotel services, and ensure smooth, courteous front desk performance while upholding company standards.

Strong communication, problem solving, and ability to upsell rooms and services are valued.