Guest Services Specialist — Front Desk & Local Concierge

High Hotels Ltd.; Center Valley (Lehigh County); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

High Healthy Rewards program

Vacation accrual

401(k) with company match

Fun working environment

Job summary

High Hotels LTD. in Center Valley, PA is seeking a Guest Services Representative to warmly welcome guests, respond to requests, assist with arrivals and departures, and operate the front desk switchboard.

This full-time role requires weekend availability and offers a starting rate of $15.72 per hour with a weekend premium; shifts include 7:00 AM-3:00 PM or 3:00 PM-11:00 PM, varying by business needs.

Qualifications

• High school diploma or GED preferred.
• Ability to work in a team and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Responsibilities

• Respond to guest requests and inquiries.
• Take, modify, and cancel guest reservations.
• Communicate hotel facilities and services to guests.
• Provide information on local area and points of interest.
• Assist guests with arrivals and departures.
• Answer front desk phone.
• Handle cash transactions.

Skills

Customer service

Teamwork

Independent work

Communication skills

Math skills

Reading skills

Weekend availability

Education

High school diploma or GED

Tools

Switchboard operation

Job description

High Hotels LTD. in Center Valley, PA is seeking a Guest Services Representative to warmly welcome guests, respond to requests, assist with arrivals and departures, and operate the front desk switchboard.

This full-time role requires weekend availability and offers a starting rate of $15.72 per hour with a weekend premium; shifts include 7:00 AM-3:00 PM or 3:00 PM-11:00 PM, varying by business needs.