Full-Time Guest Services Representative - SpringHill Suites

High Hotels Ltd.; Center Valley (Lehigh County); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

High Healthy Rewards program

Vacation accrual

401(k) with company match

Fun working environment

Job summary

High Hotels LTD. in Center Valley, PA is seeking a Guest Services Representative to warmly welcome guests, respond to requests, assist with arrivals and departures, and operate the front desk switchboard.

This full-time role requires weekend availability and offers a starting rate of $15.72 per hour with a weekend premium; shifts include 7:00 AM-3:00 PM or 3:00 PM-11:00 PM, varying by business needs.

Qualifications

• High school diploma or GED preferred.
• Ability to work in a team and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Responsibilities

• Respond to guest requests and inquiries.
• Take, modify, and cancel guest reservations.
• Communicate hotel facilities and services to guests.
• Provide information on local area and points of interest.
• Assist guests with arrivals and departures.
• Answer front desk phone.
• Handle cash transactions.

Skills

Customer service

Teamwork

Independent work

Communication skills

Math skills

Reading skills

Weekend availability

Education

High school diploma or GED

Tools

Switchboard operation

Job description

At High Hotels, hospitality isn't just what we do, it's who we are.

For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey.

It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences-for employees and guests alike-aren't just expected, they're the standard.

Are you ready To Spread Joy Through Hospitality?

As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

This position will be located at the SpringHill Suites in Center Valley, PA.

This full-time role consists of five shifts per week. Team members may be scheduled for 7:00 AM-3:00 PM or 3:00 PM-11:00 PM shifts on varying days, including weekends and holidays. Flexibility to work either shift is required, as schedules will change based on business needs.

Weekends include a $1/hr. shift premium!

Starting Rate: $15.72/hr. Potential for increase is based on experience.

Areas Of Responsibility For Our Guest Services Representatives Include

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answering front desk phone.
• Cash handling.

Our next team-member will ideally possess the following educational and work qualifications:

• A high school diploma or general equivalent (GED) preferred.
• The ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Working For The High Companies

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

• Excellent benefits including medical, dental and vision available for full-time coworkers.
• Access to the High Healthy Rewards program
• Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.
• Fun working environment! We feel that work should be fun, and the management teams do all they can to promote a fun working environment.