Guest Services Specialist — Front Desk, Daily Pay

Schulte Restaurant Group; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on tickets

Job summary

Schulte Hospitality Group in New York, NY seeks a Guest Service Representative to greet guests, manage check-ins, and ensure guest satisfaction. The role emphasizes personal recognition, smooth operations at the front desk, and accurate handling of payments and guest data.

The ideal candidate has at least 1 year in Front Desk Operations, solid communication skills, and basic computer abilities. This is a full-time role with competitive benefits and growth opportunities.

Qualifications

• Minimum of one year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly
• Handle cash: count bank at start/end of shift and ensure cash drops per procedures
• Keep front desk area clean and organized
• Assist with lobby activation as needed
• Handle guest PPI data per proper procedures
• Retrieve identification documents and payment methods upon arrival
• Attend promptly to guest needs and inquiries
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk Operations

Communication

Basic computer skills

Guest service

Education

High School Diploma

Job description

Schulte Hospitality Group in New York, NY seeks a Guest Service Representative to greet guests, manage check-ins, and ensure guest satisfaction. The role emphasizes personal recognition, smooth operations at the front desk, and accurate handling of payments and guest data.

The ideal candidate has at least 1 year in Front Desk Operations, solid communication skills, and basic computer abilities. This is a full-time role with competitive benefits and growth opportunities.