Guest Service Concierge – Front Desk & VIP (Daily Pay)

Joella; Northern, New York (KY, NY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Virtual Mental Health

Health Insurance

Life Insurance

401k + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group in New York is seeking a Guest Service Representative to warmly greet guests, manage check-in, answer calls, and support front desk operations. You will handle guest needs with care and maintain accurate cash handling while delivering exceptional service.

The role emphasizes service excellence, accuracy with guest data, and teamwork in a dynamic hospitality environment. SHG offers a robust benefits package and opportunities for growth.

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• Knowledge of hotel Front Desk operations.
• High School education or equivalent.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.

Skills

Front Desk Ops

Communication Skills

Cash Handling

Guest Service

Education

High School Diploma

Job description

Schulte Hospitality Group in New York is seeking a Guest Service Representative to warmly greet guests, manage check-in, answer calls, and support front desk operations. You will handle guest needs with care and maintain accurate cash handling while delivering exceptional service.

The role emphasizes service excellence, accuracy with guest data, and teamwork in a dynamic hospitality environment. SHG offers a robust benefits package and opportunities for growth.