Guest Experience Concierge

St James Hotel, Selma; Selma (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

St. James Hotel in Selma, Alabama, is seeking a friendly Front Desk Associate to warmly welcome guests and help ensure a memorable stay.

You will handle check‑in and check‑out, answer calls, assist with guest questions, and coordinate with other departments to deliver seamless service.

Prior front desk or customer service experience and basic MS Office proficiency are preferred; PMS systems experience is a plus.

Qualifications

• Front desk experience in hotels preferred.
• Customer-facing experience required.
• Proficient with MS Office applications.
• Experience with PMS systems a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Front Desk experience

Customer service

Multitasking

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

PMS systems

Job description

St. James Hotel in Selma, Alabama, is seeking a friendly Front Desk Associate to warmly welcome guests and help ensure a memorable stay.

You will handle check‑in and check‑out, answer calls, assist with guest questions, and coordinate with other departments to deliver seamless service.

Prior front desk or customer service experience and basic MS Office proficiency are preferred; PMS systems experience is a plus.