Guest Services Lead — Front Desk & Guest Experience

Compass Group USA; Little Rock (AR); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Legal Services

Commuter Benefits

FSAs

Job summary

Crothall Healthcare, a Compass Group company, seeks a Guest Services Senior Agent in Little Rock, AR. The role covers guest check-in/out, service recovery, and promoting hotel amenities. Supervisory duties include guiding Front Desk staff and coordinating with managers.

The position is full-time, with a 6:00 am to 2:00 pm schedule. Prior customer service experience is required, and candidates must be able to stand for long periods. Competitive pay provided.

Qualifications

• Prior customer service experience is required.
• Must be able to stand for long periods of time.
• Available for full-time schedule as per interview details.

Responsibilities

• Check guests in/out of the hotel system.
• Resolve guest challenges during their stay.
• Promote hotel services and upsell amenities to guests.
• Supervise Guest Service Agents and assign duties.

Skills

Prior customer service experience

Stand for long periods

Job description

Crothall Healthcare, a Compass Group company, seeks a Guest Services Senior Agent in Little Rock, AR. The role covers guest check-in/out, service recovery, and promoting hotel amenities. Supervisory duties include guiding Front Desk staff and coordinating with managers.

The position is full-time, with a 6:00 am to 2:00 pm schedule. Prior customer service experience is required, and candidates must be able to stand for long periods. Competitive pay provided.