Guest Services Specialist (Front Desk)

Grandresortok; Shawnee (OK); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Job summary

Grand Casino Hotel and Resort in Shawnee, OK seeks a Front Desk Clerk to provide efficient check-in/check-out, handle guest requests, and deliver outstanding hospitality. You will assist guests with room registration, manage guest information, and resolve issues promptly, ensuring a positive experience.

The role emphasizes accurate record-keeping, payment processing, and maintaining knowledge of casino services, room types, rates, and promotions to support smooth operations.

Qualifications

• Knowledge of customers and groups established as marketing targets.
• Knowledge of coordinating with casino staff when needed.
• Knowledge of check-in/check-out documentation and guest accounts.

Responsibilities

• Process arriving and departing guests with efficient, friendly service.
• Register guests in hotel rooms using the PMS system.
• Maintain guest records and update account information.

Skills

Customer service

PMS knowledge

Cash handling

Guest relations

Tools

PMS

Microsoft Office

Job description

Grand Casino Hotel and Resort in Shawnee, OK seeks a Front Desk Clerk to provide efficient check-in/check-out, handle guest requests, and deliver outstanding hospitality. You will assist guests with room registration, manage guest information, and resolve issues promptly, ensuring a positive experience.

The role emphasizes accurate record-keeping, payment processing, and maintaining knowledge of casino services, room types, rates, and promotions to support smooth operations.