Guest Experience Specialist - Front Desk

Osage Casino Skiatook; Skiatook (OK); Presencial; USD 17 000 - 22 000; Tempo integral

Resumo da oferta

Osage Casino Skiatook seeks a Front Desk Clerk to welcome guests, process check-ins and check-outs, and protect guest information. You will handle payments, answer questions, and provide area guidance while maintaining high standards of service and professionalism.

Responsibilities include resolving guest disputes, assisting with inquiries, and contributing to a smooth, efficient front desk operation within a hotel-like casino environment. Evening/weekend shifts may apply.

Qualificações

• 1 year experience in customer service and cash handling.
• ABLe liquor license required.
• Strong customer service mindset and professional demeanor.

Responsabilidades

• Register guests and collect payments.
• Assist with check-in and check-out.
• Provide information about area attractions and services.
• Upsell rooms when possible and maintain accurate guest accounts.
• Ensure confidentiality of guest information and handle inquiries professionally.

Conhecimentos

Customer service

Cash handling

Communication

Computer skills

Time management

Ferramentas

Hotel software

LMS/Infogenesis experience

Descrição da oferta de emprego

Osage Casino Skiatook seeks a Front Desk Clerk to welcome guests, process check-ins and check-outs, and protect guest information. You will handle payments, answer questions, and provide area guidance while maintaining high standards of service and professionalism.

Responsibilities include resolving guest disputes, assisting with inquiries, and contributing to a smooth, efficient front desk operation within a hotel-like casino environment. Evening/weekend shifts may apply.