Guest Services Specialist – Front Desk

Wequassett; Portland (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Employee parking

Medical, dental & vision insurance

Life insurance

401k

Discounted hotel rates

Job summary

The Press Hotel in Portland, Maine, is seeking a Guest Service Agent to join our Front Desk team. You will handle telephone inquiries, greet guests, issue keys, and guide arrival and check-in procedures to ensure a welcoming stay.

You will stay informed about property services, events, and local attractions while maintaining accuracy in billing, reservations, and guest communications. A friendly, professional demeanor and reliable teamwork are essential.

Qualifications

• 1+ years direct customer service experience; hotel/lodging preferred
• Proficient with computers and learning technical systems
• Demonstrates strong communication, organizational, and problem-solving skills

Responsibilities

• Provide telephone services for guests, vendors, and inquiries and direct calls appropriately
• Greet and welcome guests in a professional, hospitable manner and assist with needs
• Verify identification, payment methods, and issue room keys at check-in
• Communicate property information, events, and local attractions to guests
• Monitor guest accounts, post charges, and prepare final folios at checkout

Skills

Customer service

Technical systems

Communication skills

Flexible hours

Job description

The Press Hotel in Portland, Maine, is seeking a Guest Service Agent to join our Front Desk team. You will handle telephone inquiries, greet guests, issue keys, and guide arrival and check-in procedures to ensure a welcoming stay.

You will stay informed about property services, events, and local attractions while maintaining accuracy in billing, reservations, and guest communications. A friendly, professional demeanor and reliable teamwork are essential.