Guest Experience Front Desk Agent

StepStone-Hospitality-Inc; Portland (ME); On-site; USD 29,000 - 36,000; Full time

Job summary

Stepstone Hospitality is seeking a Front Desk Agent for the Doubletree Hotel Portland. The role accepts full-time, part-time, or on-call schedules this season, with weekend and holiday coverage required.

You will register and assign rooms, issue keys, handle guest inquiries about services, directions, and local attractions, and post charges to guest accounts. Ability to use office software and maintain records of availability and rates is essential.

Qualifications

• Previous hotel experience preferred.
• Ability to accurately use various office software.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and local directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Deposit guest valuables in hotel safe deposit box.

Job description

Stepstone Hospitality is seeking a Front Desk Agent for the Doubletree Hotel Portland. The role accepts full-time, part-time, or on-call schedules this season, with weekend and holiday coverage required.

You will register and assign rooms, issue keys, handle guest inquiries about services, directions, and local attractions, and post charges to guest accounts. Ability to use office software and maintain records of availability and rates is essential.