Front Desk Agent

StepStone-Hospitality-Inc; Portland (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Doubletree Portland is seeking an attentive front desk agent to welcome guests, manage registrations, and assist with services and directions. You will handle room assignments, payments, and reservations across channels while maintaining accurate records and following hotel policies.

The role requires strong English communication, dependability, and the ability to stand for long periods. Previous hotel experience is preferred, with weekend and holiday shifts common.

Qualifications

• Must communicate in English with guests and colleagues.
• Ability to report information accurately.
• Able to perform various office tasks as needed.
• Adhere to StepStone and hotel policies.
• Must be able to stand for long periods.
• Dependable with flexible weekday/weekend/holiday availability.
• Hotel experience preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to guests.
• Sort and track incoming mail and messages.
• Answer inquiries about hotel services, registration, and directions.
• Keep records of room availability and rates.
• Compute bills and process payments.
• Make, confirm, and cancel reservations via all channels.
• Post charges to guest accounts when interfaces are inoperable.
• Deposit guest valuables in hotel safe deposit box.
• Have full working knowledge of each shift including night audit.

Skills

English language

Attention to detail

Office tasks

Standing for long periods

Dependability

Shift work (weekends/holidays)

Hotel experience preferred

Tools

Office software

Job description

Description

• Doubletree Portland
• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

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Requirements

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Able to stand for a long period of time.
• Dependable
• Able to work weekdays, weekends and holidays.
• Previous Hotel experience preferred