Front Desk Guest Service Specialist - Growth Path

Residence Inn Kansas City Olathe; Olathe (KS); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wages for full time and on

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit/ Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Residence Inn Kansas City Olathe is seeking a friendly Guest Service Agent to greet, register and assist guests per brand standards. You will handle check-ins, check-outs, payments and reservations with professionalism and care.

Assist with breakfast service and luggage during peak periods, maintain accurate PMS records and collaborate with the front desk team to ensure high guest satisfaction and a positive guest experience.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests promptly and assist with needs.
• Register and assign rooms, processing payments and verifying credit.
• Make and confirm reservations; calculate bills and handle payments.
• Transmit and receive messages via phone or PMS; respond to requests.
• Resolve guest complaints, escalating to supervisor when needed.
• Ensure guest valuables are secured and assist with luggage during peak periods.
• Balance accounts, perform audits and monitor guest satisfaction scores.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Residence Inn Kansas City Olathe is seeking a friendly Guest Service Agent to greet, register and assist guests per brand standards. You will handle check-ins, check-outs, payments and reservations with professionalism and care.

Assist with breakfast service and luggage during peak periods, maintain accurate PMS records and collaborate with the front desk team to ensure high guest satisfaction and a positive guest experience.