Guest Services Specialist - Front Desk

Generation Hospitality Group; Bozeman (MT); On-site; USD 30,000 - 42,000; Full time

Job summary

Generation Hospitality Group in Bozeman, MT, seeks a friendly Guest Service Representative to deliver outstanding service to guests during their stay. You will greet arrivals, assist with check-in/check-out, handle inquiries, and share information on local attractions.

Responsibilities include processing reservations in the hotel management system, coordinating with other departments, and ensuring a clean front desk.

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Prior customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Proficient with computer systems and hotel management software.
• Flexibility to work weekends and holidays.

Responsibilities

• Greet and welcome guests with a warm demeanor.
• Assist guests with check-in and check-out efficiently.
• Address inquiries and resolve issues promptly.
• Provide information about amenities and local attractions.
• Process reservations and manage room assignments in the PMS.
• Maintain a clean and organized front desk.
• Collaborate with hotel departments to ensure satisfaction.
• Handle cash and credit transactions securely.
• May be responsible for airport shuttles as needed.

Skills

Excellent communication

Interpersonal skills

Problem solving

Multi-tasking

Attention to detail

Flexibility

Customer service oriented

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Generation Hospitality Group in Bozeman, MT, seeks a friendly Guest Service Representative to deliver outstanding service to guests during their stay. You will greet arrivals, assist with check-in/check-out, handle inquiries, and share information on local attractions.

Responsibilities include processing reservations in the hotel management system, coordinating with other departments, and ensuring a clean front desk.