Guest Service Representative

Generation Hospitality Group; Bozeman (MT); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Generation Hospitality Group in Bozeman, MT, seeks a friendly Guest Service Representative to deliver outstanding service to guests during their stay. You will greet arrivals, assist with check-in/check-out, handle inquiries, and share information on local attractions.

Responsibilities include processing reservations in the hotel management system, coordinating with other departments, and ensuring a clean front desk.

Formación

• High school diploma or equivalent; hospitality education a plus.
• Prior customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Proficient with computer systems and hotel management software.
• Flexibility to work weekends and holidays.

Responsabilidades

• Greet and welcome guests with a warm demeanor.
• Assist guests with check-in and check-out efficiently.
• Address inquiries and resolve issues promptly.
• Provide information about amenities and local attractions.
• Process reservations and manage room assignments in the PMS.
• Maintain a clean and organized front desk.
• Collaborate with hotel departments to ensure satisfaction.
• Handle cash and credit transactions securely.
• May be responsible for airport shuttles as needed.

Conocimientos

Excellent communication

Interpersonal skills

Problem solving

Multi-tasking

Attention to detail

Flexibility

Customer service oriented

Educación

High school diploma or equivalent

Herramientas

Hotel management software

Descripción del empleo

Three miles from Montana State University. We're off I-90, under three miles of Montana State University and downtown Bozeman, and walking distance from a choice of restaurants. It's 15 minutes to the Museum of the Rockies, and Bozeman Yellowstone International Airport (BZN) is 9 miles away via our free shuttle (6am - 11pm). Enjoy our restaurant, indoor pool, and 24-hour convenience shop.

Job Summary

We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable experience during their stay.

Key Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Assist guests with check-in and check-out processes efficiently and accurately.
• Address guest inquiries and resolve any issues or concerns promptly.
• Provide information about hotel amenities, services, and local attractions.
• Process reservations and manage room assignments using the hotel management system.
• Maintain a clean and organized front desk area.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Handle cash and credit transactions securely and accurately.
• This position may be responsible for airport shuttles as needed.

Skills And Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in using computer systems and hotel management software.
• Flexibility to work various shifts, including weekends and holidays.