Guest Experience Specialist – Front Desk

Hilton-Garden-Inn-Hotel; Bozeman (MT); On-site; USD 19,000 - 28,000; Full time

Job summary

Hilton Garden Inn Bozeman seeks a friendly Guest Service Representative to deliver outstanding guest experiences and help ensure memorable stays. You will greet guests, assist with check-in and check-out, and provide information about local attractions and hotel amenities.

The role requires strong communication, multitasking, and problem-solving skills, with the ability to work in a fast-paced environment and collaborate with other departments to maintain service quality.

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Previous customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Greet and welcome guests with warmth.
• Assist guests with check-in/check-out accurately and efficiently.
• Address guest inquiries and resolve issues promptly.
• Provide information about hotel amenities and local attractions.
• Process reservations and manage room assignments using the hotel management system.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to ensure guest satisfaction.
• Handle cash and credit transactions securely.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

PMS software

Job description

Hilton Garden Inn Bozeman seeks a friendly Guest Service Representative to deliver outstanding guest experiences and help ensure memorable stays. You will greet guests, assist with check-in and check-out, and provide information about local attractions and hotel amenities.

The role requires strong communication, multitasking, and problem-solving skills, with the ability to work in a fast-paced environment and collaborate with other departments to maintain service quality.