Guest Service Representative

Hilton-Garden-Inn-Hotel; Bozeman (MT); On-site; USD 19,000 - 28,000; Full time

Job summary

Hilton Garden Inn Bozeman seeks a friendly Guest Service Representative to deliver outstanding guest experiences and help ensure memorable stays. You will greet guests, assist with check-in and check-out, and provide information about local attractions and hotel amenities.

The role requires strong communication, multitasking, and problem-solving skills, with the ability to work in a fast-paced environment and collaborate with other departments to maintain service quality.

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Previous customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Greet and welcome guests with warmth.
• Assist guests with check-in/check-out accurately and efficiently.
• Address guest inquiries and resolve issues promptly.
• Provide information about hotel amenities and local attractions.
• Process reservations and manage room assignments using the hotel management system.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to ensure guest satisfaction.
• Handle cash and credit transactions securely.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

PMS software

Job description

Three miles from Montana State University

We're off I-90, under three miles of Montana State University and downtown Bozeman, and walking distance from a choice of restaurants. It's 15 minutes to the Museum of the Rockies, and Bozeman Yellowstone International Airport (BZN) is 9 miles away via our free shuttle (6am - 11pm). Enjoy our restaurant, indoor pool, and 24-hour convenience shop.

Job Summary:

We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable experience during their stay.

Key Responsibilities:

• - Greet and welcome guests upon arrival with a warm and friendly demeanor.
• - Assist guests with check-in and check-out processes efficiently and accurately.
• - Address guest inquiries and resolve any issues or concerns promptly.
• - Provide information about hotel amenities, services, and local attractions.
• - Process reservations and manage room assignments using the hotel management system.
• - Maintain a clean and organized front desk area.
• - Collaborate with other hotel departments to ensure guest satisfaction.
• - Handle cash and credit transactions securely and accurately.
• - This position may be responsible for airport shuttles as needed.

Skills and Qualifications:

• - High school diploma or equivalent; additional education in hospitality is a plus.
• - Previous experience in customer service or hospitality preferred.
• - Excellent communication and interpersonal skills.
• - Strong problem-solving abilities and attention to detail.
• - Ability to work in a fast-paced environment and manage multiple tasks.
• - Proficient in using computer systems and hotel management software.
• - Flexibility to work various shifts, including weekends and holidays.