Guest Services Specialist - Front Desk

Remington Hospitality; BLOOMINGTON (MN); On-site; USD 26,000 - 38,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and assist with pre-registration and reservations blocking.

You will post charges, handle payments, and maintain knowledge of rates, discounts, and cancellation procedures to ensure smooth guest experiences.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Maintain complete working knowledge of Front Office system, including daily transactions.
• Handle cash, checks and credit card information from guests for payment of hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Take same-day reservations; aim to complete in about 2 minutes.
• Follow cancellation and relocation procedures when necessary.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.