Guest Services Specialist | Flexible Shifts, Growth & Perks

NCG Hospitality; Madison (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Paid Volunteer Hours

Recognition events

Job summary

NCG Hospitality is seeking a Guest Services Representative to join our team in Wisconsin. The role focuses on welcoming guests, handling reservations, and processing payments with a commitment to exceptional service.

You’ll work with a collaborative Front Desk team across shifts, balancing flexible hours with guest needs. The position emphasizes professional communication, cash handling accuracy, and a positive, outgoing demeanor.

Qualifications

• Customer service experience.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow-up abilities.
• Positive attitude, outgoing, friendly.
• Ability to work effectively and efficiently in a fast-paced setting.

Responsibilities

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer, and operate office equipment.
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations.
• Responds quickly and empathetically to guest issues with solutions.
• Demonstrates sales techniques to maximize occupancy and revenue.

Skills

Customer service

Cash handling

Oral communication

Written communication

Detail orientation

Positive attitude

Job description

NCG Hospitality is seeking a Guest Services Representative to join our team in Wisconsin. The role focuses on welcoming guests, handling reservations, and processing payments with a commitment to exceptional service.

You’ll work with a collaborative Front Desk team across shifts, balancing flexible hours with guest needs. The position emphasizes professional communication, cash handling accuracy, and a positive, outgoing demeanor.