Guest Services Specialist - Flexible Shifts & Excellent Benefits

Miami Lakes Hotel; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Employer-funded pension plan

Paid Time Off (PTO)

Holiday pay

Health and dental benefits

Employer-paid life insurance

Employer-paid short-term and long-term

disability insurance

Legal assistance plan

Athletic club membership discounts

Positive work-life balance

Prime location within Miami Lakes Town

Job summary

Miami Lakes Hotel on Main in Miami Lakes, FL, seeks a Full-Time Guest Services Representative to deliver exceptional guest experiences from check-in to check-out. You will handle billing, verify guest information, and provide accurate information about local attractions in a fast-paced environment.

The ideal candidate has a high school diploma or equivalent, 1 year in Guest Services/Front Office/Reservations, and familiarity with hotel systems.

Qualifications

• High School diploma or equivalent required.
• Hospitality Management degree preferred.
• Minimum of 1 year of experience in a Guest Services, Front Office, or Reservations role within the hospitality industry.
• Experience with Opera PMS preferred.
• Bilingual (Spanish) is a plus.
• Strong computer skills and comfort using hotel systems and standard office applications.

Responsibilities

• Provide exceptional guest service in a professional, friendly, and courteous manner
• Perform guest check-in and check-out procedures accurately and efficiently
• Handle billing, payments, and adjustments, including cash, credit card, and house-charge transactions
• Verify registration cards and guest information for accuracy and completeness
• Answer incoming phone calls promptly and respond to inquiries in a helpful manner
• Address guest needs, questions, and concerns, escalating issues as appropriate
• Review daily occupancy and room availability reports
• Provide coverage for the Reservations Agent as needed
• Maintain familiarity with hotel amenities, services, and local attractions to better assist guests

Skills

Guest services

Front office

Bilingual (Spanish)

Communication

Multitasking

Education

High School diploma or equivalent

Hospitality Management degree

Tools

Opera PMS

Hotel systems

Office applications

Job description

Miami Lakes Hotel on Main in Miami Lakes, FL, seeks a Full-Time Guest Services Representative to deliver exceptional guest experiences from check-in to check-out. You will handle billing, verify guest information, and provide accurate information about local attractions in a fast-paced environment.

The ideal candidate has a high school diploma or equivalent, 1 year in Guest Services/Front Office/Reservations, and familiarity with hotel systems.