Guest Services Specialist - Flexible Schedule & Growth

My Place Hotels; Sioux Falls (SD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Monthly bonus

Bi-weekly direct deposit

Flexible scheduling

Cross-training & advancement

Job summary

My Place Hotel in Dickinson, ND is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift, including processing reservations, posting charges, and assisting with

Qualifications

• Basic computer proficiency is required.
• Strong customer service and communication skills.
• Ability to multitask, stay organized, and work independently.
• Reliable attendance and professional conduct.
• Comfortable handling cash and maintaining accurate records.

Responsibilities

• Serve as the first point of contact for guests during arrival, stay, and departure.
• Complete reservations, check-ins, and check-outs using hotel systems.
• Post and verify charges including room rates, taxes, and fees.
• Explain hotel amenities, rewards program, and local attractions.
• Address guest concerns professionally and escalate issues when appropriate.
• Complete laundry and cleaning tasks as needed.
• Answer and route incoming calls with proper etiquette.

Skills

Customer service

Communication skills

Multitasking

Organized

Cash handling

Reliability

Tools

Microsoft Office

Job description

My Place Hotel in Dickinson, ND is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift, including processing reservations, posting charges, and assisting with